Privacy Policy & Cookie Policy

1. Who we are

The Residences operates in the field of luxury property development, construction, renovation, property management and the support of investment solutions in Greece, including services related to the Golden Visa.

2. Scope of this policy

This Privacy Policy and Cookie Policy applies to the use of the website https://residences.gr, as well as any communication carried out through the website, contact form, email, telephone or any other available means of communication.

The website may include sections such as:

• The Company
• Our Projects
• Services
• Golden Visa
• Contact

3. What personal data we may collect

Depending on how you interact with the website or with our company, we may collect the following categories of data:

• Identification data: full name, corporate capacity or professional title, where provided.
• Contact details: email, telephone, address or country of origin, if you provide them.
• Communication content: information you enter in contact forms or send via email.
• Investment or commercial interest: interest in properties, investment opportunities, development, renovation, management or Golden Visa services.
• Technical data: IP address, device type, browser, operating system, time of visit, pages viewed and usage data.
• Cookie data: information collected through cookies or similar technologies, in accordance with the user's consent choices.

We do not seek to collect special categories of personal data, such as data on health, religious beliefs, political opinions or other sensitive information, through our website.

4. Use of the contact form

When you use the website's contact form, you may be asked to enter details such as your full name, email, telephone and your message.

These details are used solely so that we can respond to your request, provide you with information about our services or continue communication in the context of a possible collaboration.

5. Newsletter / Updates

If you choose to subscribe to Residences updates, we collect and process your email and, if you provide it optionally, your name.

These data are used solely for sending updates about new projects, properties, services, investment opportunities and company news.

Processing is carried out on the basis of your consent. You can withdraw your consent at any time through the unsubscribe link included in every email.

The website's Newsletter Plugin is used to manage and send the updates and sending is carried out through the email address newsletter@residences.gr.

Newsletter data are retained for as long as you remain subscribed to the updates list or until you request to unsubscribe or be deleted.

6. For what purposes we use the data

The personal data collected may be used for the following purposes:

• To respond to contact requests, questions or proposals for collaboration.
• To provide information about properties, projects, services or investment opportunities.
• To support prospective clients, investors or partners.
• To prepare offers, appointments, presentations or professional discussions.
• To improve the operation, security and user experience of the website.
• For statistical analysis of traffic, where applicable and in accordance with the user's cookie choices.
• For marketing or remarketing purposes, only where applicable and provided the required consent exists.
• To comply with legal obligations or requests from competent authorities, where required by law.
• To protect the company's legitimate interests, the security of the website and the prevention of malicious use.

7. Legal basis for processing

The processing of personal data is carried out only when an appropriate legal basis exists. Depending on the case, processing may be based on:

• Your consent: for non-essential cookies, analytics or marketing cookies, where required.
• Performance of a contract or pre-contractual actions: when you contact us regarding services, properties, investment opportunities or a possible collaboration.
• Compliance with a legal obligation: where legislation requires the retention or processing of specific information.
• Legitimate interest: for the security, technical operation of the website, protection against malicious actions and reasonable business communication.

8. Data retention period

We retain personal data only for as long as is necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by applicable law.

• Contact details sent via form or email are retained for as long as is required to manage and complete the request.
• Data related to a potential or active collaboration may be retained for as long as is required for professional, accounting or legal reasons.
• Technical security logs may be retained for a limited period of time, for the purpose of protecting the website.
• Cookies are retained for different periods of time, depending on their category and purpose.

9. With whom data may be shared

We do not sell personal data. However, for the proper operation of the website and the provision of our services, certain data may be shared with or accessible to trusted partners and providers, only to the extent necessary.

• Website hosting and technical support providers.
• Security, firewall, anti-spam or malicious-activity protection providers.
• Email, CRM or communication management tool providers, where used.
• Analytics or marketing tool providers, where applicable and in accordance with the user's consent choices.
• Legal, accounting or professional advisors, when required for legitimate business purposes.
• Public authorities or supervisory bodies, where this is required by applicable law.

In the event that data is transferred outside the European Economic Area, the transfer is carried out only where an appropriate legal basis and the necessary protection measures exist, in accordance with applicable law.

10. Data security

We take reasonable technical and organisational measures to protect personal data from unauthorised access, loss, alteration, misuse or disclosure.

• Use of a secure SSL/TLS connection.
• Restricted access to administrative systems.
• Technical measures to protect against spam, malicious activity and unauthorised connections.
• Regular maintenance, updates and monitoring of the website.
• Cooperation with trusted hosting and technical support providers.

Although every reasonable effort is made to protect data, no method of transmission or storage on the internet can be considered absolutely secure.

11. User rights under the GDPR

In accordance with the General Data Protection Regulation, you have, where applicable, the following rights:

• Right to information: to know how your data is collected and used.
• Right of access: to request information about the personal data we hold about you.
• Right to rectification: to request the correction of inaccurate or incomplete data.
• Right to erasure: to request the deletion of personal data, where permitted by law.
• Right to restriction of processing: to request the restriction of processing in specific cases.
• Right to portability: to request to receive your data in a structured and commonly used format, where applicable.
• Right to object: to object to specific forms of processing.
• Right to withdraw consent: to withdraw your consent at any time.

To exercise your rights, you can contact us at info@residences.gr.

You also have the right to lodge a complaint with the competent data protection supervisory authority, if you consider that the processing of your personal data violates applicable law.

12. Cookie Policy

What cookies are

Cookies are small text files that are stored on your device when you visit a website. They are used to enable basic website functions, store preferences, improve the user experience or provide traffic statistics, where applicable.

How we use cookies

The website https://residences.gr may use cookies and similar technologies for proper operation, security, improving the browsing experience, traffic analysis and, where applicable, for advertising or remarketing purposes.

13. Possible third-party services

Depending on the technical settings of the website, third-party provider services may be used. Their use may involve the processing of technical data, cookies or other information by the respective providers, in accordance with their own privacy policies.

• Google Analytics / Google Tag Manager: for statistical analysis, tag management and understanding traffic.
• Google Maps: to display a map or the company's location.
• Google Fonts or locally hosted fonts: for the correct display of fonts. Where technically feasible, locally hosted fonts may be used.
• Meta / Facebook Pixel: to measure advertising actions or remarketing, only where applicable and with consent where required.
• YouTube or Vimeo embeds: for embedded videos, if present on the website.
• reCAPTCHA or anti-spam tools: to protect contact forms from unwanted or malicious use.
• Hosting provider / security tools: for hosting, technical operation, security and protection of the website.

We do not claim that all of the above services are necessarily active on the website. The exact use depends on the current technical settings, the installed tools and the user's consent choices.

14. How you can change or delete cookies

On your first visit to the website, a cookie banner may appear through which you can accept, reject or customise your choices for non-essential cookies.

You can change or withdraw your consent at any time through the option “Cookie settings”, if available on the website, or through the corresponding consent management mechanism.

You can also delete or block cookies through your browser settings. Disabling certain cookies may affect the functionality or user experience of the website.

• Google Chrome
• Mozilla Firefox
• Safari
• Microsoft Edge
• Opera

15. Links to third-party websites

Our website may include links to third-party websites or embedded content from third-party platforms. We do not control and are not responsible for the privacy policies, practices or content of third-party websites. We recommend that you read the respective privacy policies before interacting with them.

16. Contact regarding personal data matters

For any question regarding this Privacy Policy and Cookie Policy or to exercise your rights, you can contact us:

17. Amendments to this policy

This Privacy Policy and Cookie Policy may be updated periodically, in order to reflect changes in legislation, the technical settings of the website or the way in which we provide our services.

The last update date is indicated at the top of this page. We recommend that you visit this page periodically, in order to stay informed of any changes.